Return & Withdrawal Policy

Right of Withdrawal

If you are a consumer purchasing for private, non-business purposes and reside in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason, under the EU Consumer Rights Directive (2011/83/EU) and Austrian law (FAGG).

The withdrawal period is 14 days from the day you, or a third party named by you, receive the goods.

How to Withdraw

To exercise your right of withdrawal, inform us of your decision with a clear statement, for example by email to [PLACEHOLDER]. You may use a model withdrawal form, but this is not required.

[PLACEHOLDER — model withdrawal form or return form, if we provide one]

Returning Goods

Send the goods back within 14 days of informing us of your withdrawal.

• Return address: [PLACEHOLDER]
• Who pays return shipping: [PLACEHOLDER]
• Condition requirements for returned items: [PLACEHOLDER]

Refunds

If you withdraw from the contract, we will reimburse all payments received from you, including standard delivery costs, without undue delay and within 14 days from the day we receive notice of your withdrawal, or, if earlier, evidence that the goods have been sent back. [PLACEHOLDER — refund method, e.g. original payment method via Stripe]

Exceptions

[PLACEHOLDER — any items excluded from the right of withdrawal, if applicable]

Statutory Warranty

Independent of the right of withdrawal, statutory warranty rights (Gewährleistung) apply to defective goods under Austrian law. [PLACEHOLDER — further warranty details]